Dear Valued Customer.
As of today, we are operating under a “business as usual” standpoint with third party and company managed consumables and parts warehouses in the Heidelberg network operating normally with only minor disruptions. Heidelberg has specific business contingency plans in place to mitigate a potential closure or reduced capacity. In the event a warehouse becomes limited in their ability to ship product, we will be able to reroute most shipments, but you should be aware that there may be delays in deliveries due to longer distances from out of zone areas.
We are also monitoring the movement of packages and freight from Europe. While these are NOT restricted by the current US Government travel ban, shipments will be impacted by space limitations on all modes of transportation, and transportation providers will delay some shipments as they put the highest priority on medical devices and pharmaceuticals. All of this means that while shipments will still move, they may take longer to arrive to their destinations in the US.
With the largest service network in the industry, we have the flexibility to make necessary adjustments to continue providing industry-leading service for our customers. We, of course, also need to ensure the health and safety of our own employees, so we will continue to follow the guidelines and recommendations of the CDC as changes occur or should the situation worsen. Additionally, we are currently asking customers in need of a service technician to fill out a questionnaire prior to our technicians visiting your shop – this will be arranged through our service call center.
We will continue to send additional communications to you as needed. In the meantime, should you have any questions, please contact your local Heidelberg sales representative or email us at email@example.com.
Thank you for your support and patience as we continue to navigate this evolving situation.
President, Heidelberg Americas