Dear Valued Customer.
As of today, we are operating under a “business as usual” standpoint with third party and company managed consumables and parts warehouses in the Heidelberg network operating normally with only minor disruptions. Heidelberg has specific business contingency plans in place to mitigate a potential closure or reduced capacity. In the event a warehouse becomes limited in their ability to ship product, we will be able to reroute most shipments, but you should be aware that there may be delays in deliveries due to longer distances from out of zone areas.
We are also monitoring the movement of packages and freight from Europe. While these are NOT restricted by the current US Government travel ban, shipments will be impacted by space limitations on all modes of transportation, and transportation providers will delay some shipments as they put the highest priority on medical devices and pharmaceuticals. All of this means that while shipments will still move, they may take longer to arrive to their destinations in the US.
With the largest service network in the industry, we have the flexibility to make necessary adjustments to continue providing industry-leading service for our customers. We, of course, also need to ensure the health and safety of our own employees, so we will continue to follow the guidelines and recommendations of the CDC as changes occur or should the situation worsen. Additionally, we are currently asking customers in need of a service technician to fill out a questionnaire prior to our technicians visiting your shop – this will be arranged through our service call center.
We will continue to send additional communications to you as needed. In the meantime, should you have any questions, please contact your local Heidelberg sales representative or email us at firstname.lastname@example.org.
Thank you for your support and patience as we continue to navigate this evolving situation.
President, Heidelberg Americas
Heidelberg is the world’s leading supplier of integrated solutions for the print media industry. With roughly 10,000 employees worldwide, we take pride in working for the success of our customers. Innovative thinking, strong customer focus, expert skills and flexibility are what enable us to maintain our lead in the industry. We are always looking for highly qualified individuals to join our accomplished team!
Heidelberg USA employs approximately 500 people working out of facilities across the nation. Each and every employee is motivated by the desire to build a strong company committed to serving our customers across the nation.
About Our Apprenticeship Program:
Work-Based Training: After the introductory course, the apprentices will return to their base region and work with an experienced journeyman Mentor for two to three years. Through this on-the-job training, the apprentices will gain valuable experience and develop skills in the field. Periodically, the apprentices will return to Kennesaw, GA for further testing in an effort to gauge their progress. After passing a Final Exam, the apprentices will be offered competitive pay, benefits and a chance to have a lifelong career with Heidelberg.
For more information about our company, the apprenticeship program, or careers with Heidelberg, please fill out the form below to submit your information and questions or comments.
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