At Heidelberg, our mission is to provide you with tailored solutions to help you achieve your future business goals. We manufacture cutting-edge equipment, produce reliable consumables, and supply the best parts and service support in the industry to ensure you have exactly what you need, when you need it. We know that unexpected downtime causes unwanted stress on your operators, and most importantly, your profitability.  

That’s where the Americas Logistics Center (ALC) comes in. The ALC is one of four logistics centers that make up Heidelberg’s globally integrated network to supply customers with service parts in just 24 hours. Through this network, we aim to minimize the disruption of print production throughout the industry by reducing delivery times for service parts. We base our network on four key drivers:

  • Availability
  • Delivery
  • Information
  • People

Our 40,000 square-foot facility stocks over 30,000 different parts with a 90% availability for standard service parts for prepress, press, postpress, packaging, and digital. Our full inventory includes:

  • $56 million worth of parts
  • 430,684 pieces
  • Total weight of 238,956 pounds

In FY16 alone, we shipped:

  • 607,104 pieces
  • 31,439 different part numbers
  • Total weight of 313,071 pounds
  • Heaviest order was 2,066 pounds

Our goal is to ensure you have the tools needed to maximize productivity and reduce downtime. Our highly trained staff works around the clock to provide you with world-class parts and service coverage 24/7. For parts and service support, please call (800) 437 7388.

For more information about the ALC, click here.


Per Rasmussen
Support Operations Manager